shanghai hyakumangoku onsen hotel "i first stayed at this hotel before i was married, and now i've returned with my two children. the cleanliness, ambiance, and location are still excellent, just as i remembered. the only thing that has changed, and not for the better, is the service and management. firstly, upon arrival, the concierge desk was completely empty. guests had to haul their own luggage and children to check-in. at the front desk, there was a female employee who seemed like it was her first day on the job; she provided no information about breakfast, the hot springs, shuttle times, or even game machine tokens. my child wanted to exchange a toy, and it took three trips to the lobby and a six-hour wait to resolve the issue. each time, all she said was, 'sorry, we were just busy.' we were the only family in the entire lobby, so i have no idea what she was busy with. secondly, another male employee was also completely devoid of any human empathy. after 11 am, the shuttle runs only once an hour, but before 11 am, it can depart at any time. we arrived at the front desk just before 11 am to request a departure, and this employee falsely claimed the driver was out to lunch and couldn't leave. as we were about to leave the hotel on foot, we saw the shuttle right outside with the driver inside. the driver then went back to the lobby to try and communicate for us, but the front desk employee still refused to let the shuttle leave. thirdly, on our first night, guests upstairs watched the world cup until late, causing noise from midnight until 2 am. i repeatedly tried to communicate with the front desk, but they insisted there was no noise, claiming it was thunder outside, which was laughable. the next day, there was no explanation or apology whatsoever. absolutely fantastic, just fantastic." us$98 detail ➡