novotel london excel "i booked superior got downgraded to normal room. normal room wasn’t clean enough. my son rolled under one of the beds, came out from under and had white powder all over his t-shirt and on his face. not sure what the powder was definitely wasn’t coming from us. the walls was dirty and so was the mattress. after my kids jumped on the bed the sheet had moved and to my surprise i saw all the pee stains on the mattress they slept on. disgusting really. i complained down stairs at reception, first guy we had a language barrier and the second told me to wait for manager to come up to my room as it was late already. 3 days later and still nothing. today we checked out and still nothing" us$101 detail ➡